Exchange and Refunds

Item Exchanges and Refunds:

You might be eligible for a product exchange or refund after receiving the shipment, if the following criteria are met:​

• The item you received is not what you ordered. 

• An item has slipped past our strict quality controls, and the print is smudged/unclear.

• You inform us of the issue with your item within 24 hours of receiving it.

• The item is still in its original packaging and unused

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Please follow the below procedure for item exchanges or returns:

• All exchanges and returns are subject to the sole discretion of SiestaSafari Innovations (FZC). 

• Our team must receive and approve your return request prior to sending back the item.  You can email us at siestasafari@outlook.com.  Please include the following details in your message:  Your order number; a description of what the issue with the items is; clear photo's of the item.

• Once your return is approved, we will arrange for collection of the item.  

• Once returns are received by us and quality checks are conducted and cleared, your item can be replaced with the same item that you purchased, or a refund may be issued.

• The returned item should be in original packaging and in the same condition you received it.  No exchanges will be permitted for items that are used.

• All approved refunds will be processed within 24 hours of receipt of product returns.

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